FAQ's


Shipping & Delivery

When can I expect to receive my order?

Our items are made to order by hand and can take up to 7 business days to assemble and ship.  Customers who selected "Free Standard Shipping" should expect to receive their orders between 8-9 business days from the date of purchase.  

Tracking details will be emailed to you once your order has shipped. To track your order status online, visit our guest order tracking page. 

Can I change the shipping address once the order has been placed?

If the order hasn't shipped yet, we can still change the address for you. Changing order information will delay the shipment.

Does Free Shipping apply to all orders?

Free shipping only applies to orders shipped within the contiguous United States and falls under free return reasons.

Do you ship internationally?

Creativeconceptllc.com ships internationally!  Shipping prices may vary based on size and location.  You will be able to see the applicable shipping charge reflected in your shopping cart, after you enter the shipping address, at checkout.  Taxes and duties do not apply.

Why am I being charged extra by customs?

International taxes and duties are not included in your order and will need to be paid before delivery.  The cost of duties and taxes are regulated by your country’s customs bureau and not determined or collected by creativeconceptllc.com.  

Do you ship to P.O. Boxes?

Not at this time..

I received my tracking details, but it doesn’t show any movement, what should I do?

If it has been more than two days since your order has shipped and movement is not reflected on the shipper’s website or it has been more than 48 hours since the last tracking update, please contact us at team@creativeconceptllc.com for further assistance.

What should I do if the tracking website states my package was delivered, but I never received it?

We are so sorry for the trouble!

We always recommend checking around your property or with neighbors to ensure your package was not misplaced.  If after checking in you were unable to recover your packages, please contact us at team@creativeconceptllc.com

Which shipping carrier does creative concept use?

All orders US & International orders ship via UPS, USPS or FEDEX.   

Product Details, Hanging & Care Guide

My canvas is loose, what’s up with that?

Don't worry, there's an easy fix! If the canvas gets loose, take it off the wall and place on top of a towel atop a table. Grab a water spray bottle a spray the back of the canvas try and spray in the corners once thee back is moist use a rag or towel to rub and spread thee drips of water across the whole back of the canvas and let it dry it will tighten like drum.

There is a dent on my canvas, is it ruined?

Nope! Our canvases are fabric, so dents aren't the end. To correct a dent, lay the piece face down on an ironing board or a towel on top of a table. Use a normal clothes iron on a low heat setting and iron the dent out from the backside. If that doesn't fix it, and you are within 30 days of your purchase, just let us know at team@creativeconceptllc.com

Will the colors I see on my monitor be exactly how the image prints?

The colors you see on your monitor may be close to what is printed, but due to differences in the color calibration of monitors, a perfect match cannot be guaranteed.

What sizes available for purchase?

Size, shape, and orientation may vary by print.  Unfortunately, we do offer custom sizing options.

Can I customize the art you offer for sale?

Yes, we can modify our product images. 

Do you have an inventory of prints?

Usually all of our artwork is made to order.  We sometimes carry an inventory of products from shows or cancelled orders.

Can I purchase an unstretched canvas?

Unfortunately, unassembled prints are not available for purchase at this time.

Can I buy a digital copy of the image?

We are unable to offer any digital copies for sale.

Custom Art

What are the image specifications for printing custom images?

We recommend that you upload the biggest, highest resolution image you have (the image should be clear at the largest size). As a general rule of thumb, we suggest that the image be at least half the size of the canvas size you're interested in (i.e. — for a 12"×12" canvas, we would prefer the image to be at least 6"×6"). NOTE: Each image must be a minimum of 500KB to ensure a high-quality print.

What file format images can I upload to Photos to Art?

You may upload photos that are formatted as “jpg”, “tiff”, “pdf”, “png”, or “gif”

Where can I see the sizes?

Once you have uploaded your photo and created an account, you will be taken to a page to select your options.

Why do I need to create an account before selecting a size?

Yes, accounts are required for custom photo orders. We are able to save your image in your account for future reference and to store your proofs for approval and reference.

Will I receive a proof before my image is printed?

You can expect to receive a proof of your touched up image within two business days.

What is the delivery timeframe for custom artwork?

Our items are made to order by hand and can take up to 7 business days to assemble and ship (after the proof has been approved by the customer).  Customers who selected "Free Standard Shipping" should expect to receive their orders between 8-9 business days from the date of purchase.  

Account

How do I create an account?

To create an account you simply need to select the “Sign In” link at the top right-hand corner of the webpage.  Enter your email address in the “Email Address” field and click on the “Create an account” button.  From there you will need to complete the First Name, Last Name, and Password fields, then select “Register”.

You can also select “Create an account”, during checkout, and follow the same steps above.

Do I need an account?

While an account is not necessary for making purchases on our website, we highly recommend that customers create an account, so that they can take advantage of features, such as:

  • Viewing order history
  • Saving favorite artworks
  • Add, edit, and delete personal information, including billing and shipping addresses.
  • Save information for future orders for a quicker checkout experience

How do I reset my password?

To reset your password, please click here, enter your email address, and a password reset link will be sent to you.

How do I update my shipping or billing address?

Sign in, go to “Account”, click "Addresses" and click “Update” on the information you would like to change.

Order Processing and Payment

Can I place an order by phone or email?

For security purposes, we do not take orders by phone or email.  If you are having trouble with placing an order on our website, please contact us at team@creativeconceptllc.com and we can help with troubleshooting the issue.

Can I leave the product in the cart and come back later?

Yup! Take your time and we'll make sure it stays in the cart. You can also add the piece to your “Favorites”!

Can I split my order and send different parts to different addresses?

Sorry, only one shipping address per order.

Can I order the art piece in a custom size?

Yes, we offer custom sizes for our products.

How can I pay for my purchase?

We accept the following forms of payment:

  • PayPal
  • Credit Card: Visa, MasterCard, Discover, and American Express

Is paying online secure?

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. See our Privacy and Security section for more details.

How do I create an order?

  • Select the image and size you prefer and select “add to cart”.
  • Once you have added all of the prints you are interested in purchasing, select “View Cart And Checkout”.
  • Review your shopping cart to ensure you selected the correct images and sizes.
  • If you have a promotional code, enter your code in the “Enter Coupon Code” field and select “Apply”
  • Select the “Checkout Now” or “Checkout With Paypal” (if you are using Paypal to pay for your order) option to checkout.
  • Use existing, update, or add new shipping and billing addresses.
  • Enter preferred payment details and select “Place Your Order”, to complete your purchase.
  • Choose to “Create an Account”, “Checkout As Guest” or “Checkout with Paypal”.  Please note: Customers who checkout as a guest will not be able to view their order status, even if an account was created after purchase.
  • Enter your credit card details in the Payment box or select the Paypal tab to checkout with Paypal.
  • Select “Place Your Order” to complete your order.

What are my payment options?

We accept Visa, Mastercard, American Express, Discover, and PayPal.

When will I be charged?

All orders will be charged in full at the point of purchase.

Will I be charged taxes?

For US orders, Creative Concept may apply state sales tax during checkout. To assess sales tax, please review your order summary in the shopping cart after submitting your shipping and billing address information during checkout. 

All duties and taxes for orders outside of the United States are to be paid by an appropriate party.

Creative Concept is not responsible for any billing imposed by any state outside of the United States. If products are being shipped outside of the United States, the recipient of the product is fully responsible for all the applicable duties and taxes.

Which currency are your items priced?

Our items are priced in United States Dollars.  Your order will be charged in US Dollars.

How do I use my gift card for my order?

To use your gift card towards your purchase, enter the gift card code into the “Enter Coupon Code” field in your shopping cart and select the “Apply” button.

Gift Cards

When is the eGift Card sent?

After a successful transaction, please allow up to 15 minutes for the recipient to receive their eGift card.

I want a printed eGift Card to present to someone as a gift. How do I do this?

The eGift Card will be emailed to you directly so that you can print it out and deliver it to your recipient.

Are there any fees associated with the eGift Card?

No. You will only be charged the face value of the eGift Card. We will not impose shipping or any other fees at any time.

Can I schedule this to be delivered at a certain time?

Not at this time. We recommend sending it to yourself and then forwarding it to the recipient when you want it to arrive.

When does the eGift Card expire?

eGift Cards will never expire.

Can you offer custom amounts?

Not at this time.

Can I use this eGift card with other coupons or eGift cards?

Yes! You can continue to add as many compatible coupons and eGift cards to your order as you like.

Security & Privacy

Is your website secure?

Protecting your private data is our highest priority. We provide high-level protection through SSL, short for Secure Sockets Layer. This advanced cryptographic system is designed to encrypt private data so that it can be transmitted safely and securely over the Internet. SSL is the approved standard of the Internet Engineering Task Force (IETF). Our security system also meets the rigorous security requirements of the Payment Card Industry Data Security Standard (PCI DSS). As part of the order process, iCanvas will ask for your name, shipping/billing address, email, phone number, and your credit/debit (or another payment type) information. This information will only be used for the purchase transaction and will never be given out to other businesses.